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Terms & Conditions
If an order is taking longer than expected to get to you, please call the restaurant you ordered from directly. Their telephone number is in your order confirmation email.
By accessing any part of our websites, you are indicating that you accept these terms. If you do not accept any part of these terms and conditions you must leave immediately. These terms and conditions do not affect your statutory rights.
Please note that Cosmos Takeaway Ltd is the company that takes the orders online and transmits the orders to the restaurant. The restaurant that receives the order is responsible for preparing the food, its delivery and quality. If you have an issue with the food you have received then you should take it up with the restaurant directly. Their telephone number is in your order confirmation email.
If you have placed and order and feel something has gone wrong with the order process, for example, not receiving and email confirmation of your order, then please contact Cosmos Takeaway customer services by emailing support@cosmospizza.co.uk Please detail your name, restaurant, date of order and specific problem. You can also call us on 01268 286 688 between the hours of 9am and 5pm.
Returns and Cancelations Once an online order has been made and submitted to the restaurant, it will not be possible to change, amend or cancel your order. This is because the order is processed and cooked straight away by the restaurant. Credit card refunds will be issued if goods are not delivered due to a fault with the restaurant ordering system. Please email support@cosmospizza.co.uk if you would like to request a refund. Please detail your name, restaurant, date of order and specific problem.
Personal Information When ordering food online through our websites, you will be asked to provide information such as name and contact details. This information will allow us to send you a confirmation email or text of your order. We may also use your information for analytical purposes in order to further understand and develop our service. We may also contact you directly by email, text message, or telephone for the following reasons: 1. To ask you for your feedback and opinion of our service. 2. To inform you of major changes or improvements to our service. 3. To send you special offer and promotions from any restaurant you have ordered from.
If you change your mind about being contacted, please unsubscribe by following the instructions displayed at the bottom of the marketing message or alternatively contact support@ cosmospizza.co.uk and request that you be removed.
All personal data is collected and used in accordance with our Privacy Policy.
Price and Payment Prices quoted include VAT where applicable. Delivery costs are calculated once we know the delivery address. This could be an additional charge on top of the product price. While we make every effort to accurately describe each product and price them correctly on the websites, errors can creep in. We therefore cannot guarantee the information displayed is totally error free. If the restaurant discovers a pricing error before fulfilment of your order, they will contact you to confirm if you would still like the food at the correct price. Cosmos Takeaway Ltd is under no obligation to compensate you in respect of incorrect pricing.
Copyright It is forbidden to copy, print or extract information from this website for any commercial or business use. This website and its content is protected by copyright and intellectual property rights. Material published on it is owned by Cosmos Takeaway Ltd. All rights are reserved. No part of our websites may be reproduced or without the prior written permission from Cosmos Takeaway Ltd.
Service Access Cosmos Takeaway Ltd may terminate or suspend your right to use our websites if you are found to be using fraudulent payment details or making fraudulent orders. While Cosmos Takeaway Ltd tries to ensure the website is available 24 hours a day, Cosmos Takeaway Ltd will not be liable if the website is temporary unavailable at any time or for any period. We reserve the right to suspend a website without notice. Unfortunately due to the nature of the Internet, the transmission of information is not always completely secure. Although we have taken steps to protect your information we cannot guarantee that security of your data transmitted. Any transmissions are at the risk of the user.
Disclaimer While Cosmos Takeaway Ltd tries to ensure that information on our websites are correct, we cannot guarantee that the information is accurate or complete. We reserve the right to make changes to content, services and prices at any time without notice. Some material might be out of date and Cosmos Takeaway Ltd makes no commitment to update that material especially information provided by the takeaway restaurant such as menus, pricing and estimated times for deliveries and collections. You are responsible for the security of your password that you registered with us. Cosmos Takeaway Ltd take no liability for any unauthorised orders or transactions. While Cosmos Takeaway Ltd makes every effort to provide accurate information regarding products, prices and allergenic warnings, the menus are ultimately provided by the restaurants. If you are in any doubt as to allergy warnings or contents of a dish please contact the restaurant directly. Cosmos Takeaway Ltd and any subsidiary companies including the officers, directors, employees, shareholders or agents exclude all liability and responsibility for any amount of loss or damage that may result to you or a third party in connection with our services, our websites or in connection with the use, inability to use or results of the use of this website and any linked websites internally and externally.
Transfer We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any business that we enter into a joint venture with, purchase or are sold to.
About Us Cosmos Takeaway Ltd, company number 05648381, is registered in England and Wales. Our registered office is Suite 3, 2nd Floor Stanhope House, Stanford-Le-Hope, Essex, SS17 0HA.
Governing Law and Jurisdiction These Website Terms shall be governed by and construed in accordance with English law. Cosmos Takeaway Ltd may revise these terms and conditions at any time. We recommend that you check this page regularly to review any updates.
